Work smarter, together.

Our process at FSG

The four steps to client success.

This is how we do it.

Let’s speak each other’s language.

You know your brand, we know the German ecommerce market.

Let’s combine these two elements and together prepare for the best possible campaigns, channel mix and much, much more.

1. We plan

Once we’re working together, we take time to really get to know your brand inside and out.

From webshop to campaign plans to your promotional strategy – we go through everything to ensure the best possible start so we hit the ground running.

Success stories don’t happen overnight.

2. We go live

When starting with our campaigns, our agile team thinks in impact only. We react daily to the performance of our campaigns.

Based on 10 years of experience we know when your brand hits the next maturity phase in the market, which means we scale and shift gears as soon as we can.

3. We monitor

We work data-driven and see how we are doing and what we can do better next time on a daily basis.

Dashboards and reporting encourage transparency and keep us doing better, week after week.

4. We adjust

We move result-driven, agile and fast.

We set the targets and guidelines together so that we can truly operate and report as your business unit and make fast adjustments to grow.

We’re also good at:

Localisation

We stand out, by blending in.
Localised newsletter topics, the look of the webshop, online communities, German influencers… It’s subtle, but it works.

Customer Journey

Understanding your customer is key to our success.
We hit the touchpoints to reach them, meet their needs, and turn visitors into conversions.

Customer support

Warum, wann, wie viel?

Your customers in Germany, we assure you, will have questions for you. Our thoroughly trained customer service representatives talk to them via phone, email, chat and social media.

Strategic Partnerships

Sometimes, just sometimes, we can’t do it all.
But partnerships are our lifeblood, so we always know just the right people to work with.

Our partners:

It’s a match!

Like every good relationship, we work best long-term.

If it’s a match, our model means a fixed monthly fee or a profit share, rather than an hourly rate.

We think it’s a great way to work. Ain’t love grand?

About our Brands
Get in touch

Because every great match starts with a conversation.

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