All Posts By


Germany’s first possible winners (and some losers) from the Covid-crisis

Germany is lifting its Corona prevention restrictions. What do German companies (startups and dinosaurs) look like 100 days into the crisis? Germany’s first corporate winners and losers on how they reacted to this crisis, according to FSG’s content marketing expert Maartje. 


Marley Spoon/Hello Fresh, Berlin

Restaurants were closed, people were at home, Berlin based Hello Fresh took advantage of the Corona crisis. Their revenue increased by 66 per cent in the first quarter of 2020, one million more people ordered their food boxes. Berlin competitor Marley Spoon also saw its numbers rise. Revenue increased there by 46 per cent. 

Plexiglas, Weiterstadt

Plexiglass helps protect people from the very infectious Corona virus. Berliners will find plexiglass in every Späti, supermarket, hair salon or drug store here, protecting workers from customers and the other way around. The German company Plexiglas (written with one ‘s’) was founded in 1903 by a German scientist and was bought by American private equity group Advent International in 2019 for 2,5 billion euros. Since the start of the Corona crisis, production has increased ‘five to ten times’ for the company (total company revenues to the tune of  €2 billion ($2.16 billion) in 2018).

Teamviewer, Frankfurt

Frankfurt based Teamviewer, which allows companies to let their employees work remotely by sharing screens and having online meetings, is going through the roof. ‘Ein der Profiteuren der Coronakrise’, wrote Handelsblad about the company that was founded in 2005. Their revenue in the first quarter of 2020: 102,7 million euros (+19 per cent YoY).

Zalando, Berlin

The online fashion platform from Berlin is growing even though fashion in general was hit hard during the first 100 days of the Corona crisis. After announcing this month that the company is still doing well, Zalando said that they are still planning to grow around 10 to 20 percent this year. 


The Startups in Berlin

4 out of 10 startups currently don’t have enough money in the bank to survive for another three months, according to data from the organization Startup Genome. Since the start of the Corona crisis, investments in startups worldwide have decreased with 20 per cent. Is funding going to dry up for the Berlin startup scene? In Germany, it’s unclear yet whether and how many startups will file for bankruptcy, since the state has allowed startups to wait with filing for bankruptcy until September 30th 2020. One of Berlin’s Unicorns, Getyourguide, was hit hard, according to data from Priori. Downloads of the Getyourguide app have dropped drastically from around 7.000 daily downloads in February and March, to less than 100 in April and May of this year.

Lufthansa, Frankfurt

With a float of 760 airplanes and only 80 of them up and running at this point, German airline Lufthansa is clearly hurt. The Frankfurt based ‘Luftgesellschaft’ saw its amount of passengers decline by 99 per cent since the start of the crises. A total of 3.000 flights is cancelled – daily. However, the airline published its 2019 numbers proudly halfway May 2020, saying 2019 was a year like never before. They added that ‘they are looking forward to June, when many travelers will hit the road again’, which made them announce to add 80 more planes to the float. Lufthansa employees currently in Kurzarbeit: 80.000 from 130.000. Lufthansa’s CEO asked the German governement for financial support, however, is not interested in giving away part of its shares in return. ‘We need Germany, but Germany needs Lufthansa, too’, he said.

The car industry, all over Germany

Car sales in Germany have fallen to a historic low. German carmakers have demanded a purchase incentive from Chancellor Merkel, like the one in the crisis of 2008. Back then, Germans purchasing a car, could redeem a 2.500 euro voucher when handing in a used car in order to purchase a new one. VW, BMW, Audi and Mercedes are going through tough times. In April of this year, VW sold 45 per cent less cars compared to 2019 worldwide. 

All in all, it’s too early to draw drastic conclusions after the first 100 days. However, the fact that the world will change, is something many agree on. (Read this interesting piece in the Guardian about the potential new world order to find out why, according to the author, the EU will be the biggest Corona-loser of all). 

Are you interested in reading more on how we at FSG are dealing with the Corona Crisis for the different international brands we represent?

Read more about what our brand team has done in times of Corona. Or click here if you want to read more about what kind of customer movements we have seen online since the start of the crisis.

Click here to find more about FSG and what we do.

What the Coronavirus means for German e-commerce

Berlin – With the Coronacrisis all around us, we, too, see that limited social interaction changes our lives significantly. Many entrepreneurs are affected, the economic impact in the world gets bigger every day this crisis lasts. Many people ask us ‘what’s next?’ for e-commerce businesses like our clients have. To answer that question, our Managing Director Radboud Langenhorst shares our insights here.

By Radboud Langenhorst

This article shares some light on what developments we see in the German ecom market that we believe are important enough to explain since the first small business opportunities are arising. 

For this article, we have looked at cosmetics, food, fashion, apparel, home-decoration and lifestyle products as being the main sub-industries in which FSG is active. 

 Overall we see the following impact: 

  • All industries took huge turnover hits in the first  two weeks (w11 + w12) of nationwide Corona measures in Germany, except for food, which showed an immediate increase
  • In the last two weeks all of the above mentioned sub-industries are picking up (slightly) again, whereas food  and home-decoration are doing better than before Covid-19
  • For food this is mainly due to the amount of transactions, which in the first weeks had a higher share of existing customers ordering more, and in the last weeks a higher share of new customers 
  • For home-deco this is mainly driven by higher order values next to a higher share of new customers

To start top-down, we believe that the following macro-developments are the main drivers for the above mentioned: 

  • The share of people that buy online is increasing. This is a change of behavior of a smaller part of the population but still has a significant and long-term impact
  • People will buy more of the same type of products online. This is more of the same behavior of a big part of the population and has also a significant but a more temporary impact
  • People will buy different type of products online. This is also a change of behavior of a big part of the population and will have a significant and long-term impact

Let’s look at some e-commerce drivers that explain current performance further:

Overall, we see that the main reason for the turnover hits in the first weeks is less traffic to the different websites. This is understandable of course due to all major concerns and insecurities. At the same time, it is also due to some serious media budget cuts, which leads to double dipping and missing out on opportunities at hand. 

Next to that, the conversion rates for all industries stabilized or even improved a bit in the last two weeks. This is in general due to a higher online buying intention (see the above mentioned macro developments), but also due to less media spend invested in more expensive channels that are aiming more for brand awareness instead of sales like e.g. Youtube. In other words if you invest less in new traffic, your conversion rate goes up by definition, because you are left with the ones who know your brand and have shown interest before. 

Are there other metrics that back up the higher interest and online buying intention? Yes! Overall interest is increasing and can be concluded based on more time spend on all websites (except food, where it´s just about e.g. buying products NOW! ;)) and more pages viewed.


The only thing is that people have in fact more time and especially in Germany, this leads to more research and questions on-site, for customer service (our CS team has never been more busy!) and on social media. In addition, more competitors are being taken into consideration in the interest phase. This leads to longer customer journeys (+15%) and more touchpoints / channels in a single customer journey (+20%) throughout all sub-industries.

The fact that people have more time, is also visible when looking at some content consumption metrics. Social engagement KPI’s like shares, likes and clicks are going up significantly and also the amount of video consumption went up with almost 25 per cent! Looking at Newsletters, we see an open-rate increase of almost 20 per cent  in combination with a 15 per cent click-through-rate. So yes people consume more (non-commercial-) content and it makes a lot of sense to focus on this, especially now. 

So what to do with all this info? We have drawn the following conclusions and focus areas: 

  1. Avoid a vicious circle by cutting too much media budget, which will lead to an even higher loss of traffic. Just agree on/ and clearly communicate return-on-ad-spends that work for your business. Being present now, also through more pricey awareness channels like Social Paid or Youtube can pay off and will drive traffic, provided that you have enough relevant content of course
  2. And thus create lots of localized content for all relevant channels. Especially more general interest topics around production, fun-facts,  how-to´s, or tapping into moments like mother´s day will drive interest, engagement and over time sales. This does not have to be overproduced/ pricy, as long as it’s authentic and real. 
  3. Increase available resources for customer engagement and questions through all relevant channels. Having live-chat on the webshop of one of our clients is one of our biggest sales drivers at this moment.

As for all brands that are struggling in their home-market and are not yet live in Germany: the cards are being reshuffled now. Meaning some competitors are seriously cutting down, some are going all-in with endless promotions and some will leave the market. In our opinion we see opportunities to move in now, since all competitors will start investing again after Corona (high CPA’s!), consumers will invest more at first in things they could not do like travel and going out and retail-presence is no longer a competitive advantage, meaning if your product, webshop and shipping policies are good; you are as good or better as anyone else!

Curious on how we do this at FSG? Please reach out so that we can organize a nice chat via zoom, or hangouts, or skype, or teams. 

Bleib gesund!

A Coronavirus update from Berlin

Berlin – FSG’s office is empty today, since all of us are working from home in respons to the new Coronavirus. What else is happening in Berlin?

Here’s your FSG Update from Berlin, where the streets are getting more empty by the minute, while temperatures are rising. Starting Wednesday, all Berlin stores except grocery stores, will have to close their doors.

FSG is not alone in going in to ‘home-office mode’. Berlin’s mobile bank N26 has completely closed its physical doors. According to the German news website on the start-up scene, Gründerszene, N26 is a fintech where working from home is not something the management normally encourages. More than 1.000 N26 employees are working from home.

Meanwhile, the European Commission has said it has 164 million euros available for start-ups that could come up with technologies and innovations that will help prevent the new Coronavirus from spreading. Deadline for sending in a plan for the ‘Corona accelerator’ is March 18th end-of-day.

Some German start-ups are benefiting from the new Coronavirus. 18-year old Nils Reichardt sees that downloads of his home schooling app Sharezone are getting through the roof. His app can be used by students to send in homework to teachers also working from home. Also downloads on the website have sky rocketet in Germany, with a record of over 100.000 downloads over the last weekend.

Many people here in Germany have been stocking up on toilet paper. Also the start up Happypo is benefiting. Happypo, started its business in mobile bidets in 2018 and now has a message on their website that meanwhile they have limited stock, indicating that their sales increased thanks to the virus.

Another questions being asked in Germany now that the Coronavirus is spreading, is if cash money, a payment method many Germans prefer over paying by card, can carry the virus. Read more on that here.

In German politics, Friedrich Merz, one of the possible future Chansellors from the German political party CDU, has been tested positive with the new Coronavirus, according to Spiegel.

That’s it for today. We hope you all stay safe and healthy. Take care of yourself and of each other, FSG.

A podcast on the new Coronavirus and FSG’s way of working from home

Berlin – FSG’s response to the new Coronavirus means most of us are working from home at this point. Listen to our Managing Director, Radboud Langenhorst, as a special reporter from Start-up Hub Berlin in this Podcast.

In today’s published podcast Coronacast from Grenzeloos Ondernemen (in Dutch), FSG’s Managing Director Radboud Langenhorst talks about in what ways the new Coronavirus is affecting FSG’s business, the Berlin start-up scene and the German economy as a whole. Listen to Radboud’s interview with Dutch journalist Folkert Tempelman.

Stay healthy everyone!

Wir suchen dich!

We are hiring! FSG is growing and we encourage you to do the same. Read here about the positions we have available in our Berlin office, and click on a job title to read the detailed description of every posting.
We’re looking forward to hearing from you.

Junior Social Media Manager
Do you know how to lift a social media account to the next level? Are you comfortable with actively engaging with social network communities? Are you willing to speak up about potential social media strategies and do you like working in a young, dynamic team? 

Junior Performance Marketing Manager
Do you like to be creatively and systematically involved in online strategies? Are you experienced in SEA, Shopping, Display and/or Video Marketing? Are you willing to speak up about potential social media campaigns and are you willing to take responsibility for your own campaigns while working in a young, dynamic team? 

Junior Key Account Manager
As Account Manager, you will take on one of our partner’s business cases on the German market.

Customer Service Professional
Do you love talking to curious (potential) customers and does it give you joy to come up with solutions for their questions or concerns? This job is made for you.

Are you interested in talking to us about one of these positions? Please contact to learn more.

PS. FSG’s response to the Coronavirus outbreak means most of us are working from home at this point. We will continue to interview candidates remotely via video call. If we are ready to move to the offer stage, we will always make an effort to try to meet a candidate in person.

Auping und FSG setzen ihre Zusammenarbeit fort

Berlin – FSG freut sich, die Verlängerung des Vertrages mit Auping bekanntgeben zu können. Wir haben die Zusammenarbeit mit unserem Partner Auping Mitte 2018 aufgenommen und werden auch in Zukunft gemeinsam weiter daran arbeiten, die Marke Auping zu stärken und ihre Bekanntheit in Deutschland auszubauen.

Inzwischen ist Auping seit über 8 Jahren in Deutschland erhältlich. „Auping und FSG haben vor knapp zwei Jahren begonnen, zusammenzuarbeiten, um sich stärker auf die wettbewerbsorientierte deutsche Online-Welt zu konzentrieren. Damals hatten wir noch keinen Webshop. Die Auping Webseite diente dazu, potenziellen Neukunden bei ihrer Recherche zu helfen, das richtige Bett und einen Weg zu besserem Schlaf zu finden”, sagt Jörg Cieslak, Geschäftsführer von Auping Deutschland.

Gemeinsam haben FSG und Auping eine Strategie entwickelt, damit aus Auping mehr werden kann. „Was wir in den letzten zwei Jahren gemeinsam geschafft haben, ist ziemlich beeindruckend”, sagt
Radboud Langenhorst, Geschäftsführer von FSG. „Wir haben eine Online-Omni-Channel-Strategie entwickelt, um den Umsatz in den Geschäften vor Ort zu steigern. Auping ist in den Niederlanden allgemein bekannt. Allerdings kannten die Marke in Deutschland nicht viele Menschen, als wir
anfingen. Wir konzentrierten uns also auf die Erstellung von Online-Inhalten speziell für den deutschen Markt und haben die Ergebnisse der Besucherzahlen in den Geschäften gemessen.”

„Was wir gemeinsam mit FSG gemacht haben, war ein großer Schritt nach vorn. Die Online-Erfahrung der deutschen Auping-Kunden ist nun der wichtigste Teil ihrer Reise geworden. Der Kauf eines Bettes ist etwas, was die meisten Menschen immer noch offline tun. Sie wollen die Matratze fühlen, erleben, wie es sich anfühlt, wenn man darauf liegt. Wir geben ihnen jedoch so viele Informationen wie möglich online, bevor sie in den Laden kommen. Sie müssen nur ein einziges Mal ein Auping Geschäft oder einen Auping Händler besuchen”, erklärt Jörg. „Das minimiert den ökologischen Fußabdruck der Kunden, was uns sehr wichtig ist.

Hier zu sehen: FSG-Geschäftsführer Radboud Langenhorst (links) und Jörg Cieslak, Geschäftsführer von Auping Deutschland, unterzeichnen den neuen Vertrag.
Bild von Lennar Schumacher

Radboud ergänzt: „Auping hat in Deutschland das richtige Fundament gelegt, um in den kommenden Jahren einige große Schritte zu machen, und wir freuen uns riesig, die Marke auf diesem Weg zu unterstützen.
„Jetzt, da der Auping Webshop in Deutschland live ist, können wir uns in den kommenden Jahren darauf konzentrieren, die Markenbekanntheit und den Umsatz von Auping weiter zu steigern. FSG ist wirklich stolz darauf, mit einer Marke zusammenzuarbeiten, die so einzigartige USPs hat.“

Du willst mehr über FSG erfahren? Lies hier mehr über uns oder kontaktiere uns hier.

Black Friday in Germany – how the weeks after are of great importance to your brand

BERLIN – Black Friday and Cyber Monday are great days to increase your sales. However, the weeks after Black Friday and Cyber Monday can be crucial for your brand, too.

You might also want to read: How working with German influencers can increase your brand-awareness and your sales.

This coming Friday is one of the big moments for holiday shoppers. According to data shared with FSG by Facebook, 33 per cent of holiday gifts in Germany are purchased in November. During November, on the day after the American Thanksgiving (traditionally the fourth Thursday in November) Black Friday is one of the biggest sales moments of the year. However, Facebook numbers show that until shortly before ‘Heiligenabend’, the German consumers keep buying presents – 43 per cent of German holiday shoppers online, purchase their goods in December.


Sieh dir diesen Beitrag auf Instagram an


Wer kennt es? Ein ❤️ für alle Paketboten! #BlackFriday ??

Ein Beitrag geteilt von ( am


According to the data shared by Facebook, the social network divides all holiday related purchases and campaigns in to three phases. These three phases are all related to Black Friday. The weeks before Black Friday are Facebooks ‘Pre-phase’. Brands can pro-actively use this phase to create touchpoints with potential consumers. We see that customers sometimes – specially those of lifestyle or fashion products – need up to five touchpoints with a brand before they seriously consider buying a product. This means you have to think ahead when you want to use the Holiday period to drive new customers.

The days around it, are called ‘Peak-phase’. Any purchases done in the weeks and days after Black Friday and Cyber Monday are part of the so called ‘Panic-phase’. ‘People hit pain points while shopping on mobile devices’, writes Facebook.  In this phase, it is crucial that you have an automated process in place and that you check the stock levels connected to your campaigns frequently. Don’t dissatify your customers with an out-of-stock message.

German shopping events

The German e-commerce market differs from the traditional retail setup (two new yearly collections, two sales moments after that). Almost 40 percent of German consumers are planning on spending in between 101 and 300 euros this Black Friday, according to Statista. In Germany, there are many other online shopping events that have huge following, like Glamour Shopping Week and Brigitte Shopping Days.

We at FSG don’t recommend our brands to join all these shopping events. ‘That might hurt your image’, says Yvonne Zermin, who is head of the country management team. ‘When you choose to join big discount events, choose wisely. Make sure the event fits your specialty. Also keep in mind that having your own discount promotions on top of joining a large shopping event, might not benefit your image.’

What about the environement?

Right before Black Friday in Germany last year, the German newspaper Zeit wrote an op-ed on how buying clothes on Black Friday is something consumers should avoid. ‘Waiting until Black Friday when looking to buy a washing machine or computer is one thing. However, consumers should hold back their ‘Schnäppchenreflexe’ as much as they can when clothes are involved’, wrote Carmen Böker. According to a Greenpeace study, German adults own an average of 95 pieces of clothing, and there are over a billion of pieces of clothing laying around that nobody ever wears.

Also in the US, where Black Friday was invented in the 60’s, companies seem more aware of the impact of Black Friday on the environment. Some companies are even closing their doors on Black Friday. Outdoor brand REI Co-op is one of them. ‘We’re killing our planet’, says a video on their website, using the hashtag #optoutside.

Here’s what we think:

Some people say that on Black Friday, brands will only see a shift in turnover. We disagree. Joining Black Friday will bring incremental sales, also when we look at a longer, 3-month-period. However, the days where your brand drives lots of new customers, are over. Why? Because every brand, big or small, is joining Black Friday in Germany. Customers these days, in other words, are completely spammed – to the max.

On top of this, Amazon will most likely represent more than half of all the sales presented to customers this year, If you’re not present on Amazon, you are missing out on something big. However, you will have some new clients and there are existing customers that really expect to be rewarded during those days.

Having said that, and living in times where we frequently hear that ‘it’s a race to the bottom anyway’, we do recommend not to go too deep on your discounts. If you do, make sure to connect it to a minimal order value, or add a nice gift-with-purchase instead.

Last but not least – and especially if you sell relevant products for the Holiday season – you have to take this shift in sales as a given in your budget. Because of Black Friday, customers start their holiday shopping earlier. Therefore, brands should try to free up enough media budget to make sure your brand is present. Try to stand out. If you don’t, your brand is risking a double dip (lower sales in the weeks before Christmas, too).

Do you want to find out what FSG can do for your company? Read more about us here, or contact us here.

FSG and Crowdbutching have big plans for 2020

Berlin – FSG is proud to announce its next partnership: we will be helping the Dutch company Crowdbutching with growing their online business in Germany.

Crowdbutching, founded by Dutch entrepreneur Berend te Voortwis in 2015, is on a mission to transform the meat industry. By turning the typical meat production process on its head, they are working towards their vision of a sustainable, transparent and healthy industry.

Crowdbutching now connects its customers online to local, small-scale farmers who rear high-welfare livestock with no hormones, chemicals or preventative antibiotics. Customers can buy their share of ethically reared cows. Only when all the shares of an animal are sold, the animal will be send to the slaughter house.

Picture: Berend te Voortwis (left) talking to the FSG team in Berlin, November 2019. 

Crowdbutching sells its meat in Germany mainly through but also via, and even in the weeks before Christmas.  They are working with over 70 local farmers now in Germany. ‘We value our farmers and their kettle. We want them to make a good living and we want them to treat the animals welll.’



Sieh dir diesen Beitrag auf Instagram an


Unsere Story fing schon vor 25 Jahren auf dem Bauernhof der Familie unseres Gründers Berend te Voortwis an. Damals schon hat die Familie sich zusammen mit Freunden und Nachbarn einmal im Jahr eine Kuh geteilt. Fleisch war zu der Zeit (und ist es immer noch) außerhalb der kleinen Dorfmetzger und Bauern so gar nicht transparent und zurückverfolgbares Fleisch ein wertvolles Gut. Berend suchte also nach einer Lösung und machte es sich zur Mission, so viele Menschen wie möglich die Herkunft Ihres Steaks zu zeigen. Wir finden: das Fleisch einer Kuh bei der man genau weiss, wo sie herkam und dass es ihr gut ging, schmeckt einfach besser. Findest du auch, oder? #vorausdenken #fleischpionier #besseresfleisch #fleischteilen #crowd #crowdbutching #kaufnekuh #geburtstag #4jahre #zusammenfeiern #machstdumit

Ein Beitrag geteilt von Kauf ne Kuh (@kaufnekuh) am

Berend te Voortwis has impressive plans for Kaufnekuh in Germany.’We want to double our growth on the German market. From a substantive standpoint, it makes sense to work with FSG. FSG has the sincere wish to help their partners reach their goals. Crowdbutching values that’, says te Voortwis.

Radboud Langenhorst, Managing Director at FSG: ‘We’re super proud of adding Crowdbutching to the FSG portfolio. It’s obvious that the meat industry needs to become more sustainable as soon as possible. This can only be done by changing the entire value chain. Crowdbutching is doing exactly that. We’re looking forward to supporting Crowdbutching in making the German consumer aware of the fact that it should eat less, but more organic, meat.’

Do you want to find out more about FSG, or about what we can do for your company? Click here to read more, or contact us here.

Webshops only? No way! Here are five retail experiences in Berlin we applaud

BERLIN – In today’s experience economy, brands do not only have to sell a product: they have to sell, that’s right, an experience. Here are five examples of brands that – according to us here at FSG – have created a successful experience in Berlin.

1. Unverpackt, Wiener Strasse 16. In German, ‘unverpackt’ means ‘without a package’, meaning everything in this little supermarket is on sale without plastic, paper or cardboard wrapped around it. Customers come in here with empty glass jars, pieces of newspaper and little cotton bags. They pack their own groceries, from spaghetti to veggies to nuts and chocolate spread.

This Market In Berlin Is Perfect For People Who Love The Envir…

This Market In Berlin Is Perfect For People Who Love The Environment

Gepostet von Bring Me am Samstag, 20. Mai 2017

2. Lego Store, Tauentzienstrasse 20. The former Berlin Wall built out of Lego, the Brandenburger Tor, and a whole lot of space to build your own Lego creations. The Berlin Lego Store is an experience store at first, and a place to buy Lego second. Do you or your child, too, always lose those annoying little red buds that are being used as a siren when building a fire truck or police car? At Lego Store in Berlin, there is a bucket full of those little red things alone. And a bucket with just Lego heads (m/f), a bucket with only pink bricks, and literally a bucket with any imaginable brick in any imaginable color.

3. Teufel, Bikini Berlin, Budapesterstrasse 38-50. With the cool slogan ‘always on Feier’, the Berlin-born audio brand Teufel focuses on online sales SINCE 1985 (!!!). Teufel, however, decided they needed a flagshipstore in their ‘Heimat’ Berlin, and built an impressive store in the backyard of the Berlin Zoo, Bikini Berlin. This is the former club Linientreu where David Bowie and Iggy Pop used to play back in the days. Now it’s Teufels 800 square meter store, with seperate sound laboratories, cinemas created for testing and a store where you can purchase subwoofers that weight 80 kilo per piece. Or a headset, if that’s suits your budget better.

4. MCM, Torstrasse 74. German luxury brand MCM opened their first experience store this year in Berlins Torstrasse in a former garage. You have to know they’re there in order to find their store – no logo on the window, just a former garage is what you’ll see. And here’s another surprise: their MCM signature purses and wallets are hard to find, too. The venue ‘Garage 1976’ is full of art. Currently, an installation with car windows, stone and glass is on show. Why? Because MCM (Modern Creation München) wants to connect art with fashion and culture. 

5. Käthe Wohlfahrt, Kurfürstendamm 225-226. Germans and Christmas, it’s a magical combination. Although Germans in general don’t put up their Christmas tree before Heiligenabend (the 24th of December, they buy the tree and decorate it on this day), there is an all year round Christmas decorations store in Berlin that sells E-V-E-R-Y-T-H-I-N-G that has to do with Christmas.

Think of a decoration that you want to put up in your tree – they have it. In their 800 square meter store, they sell over 100 different ornaments for all different breeds of dogs alone. Their staff is totally Christmas saffy and dresses as elfs, they can explain you everything about German Christmas traditions, what gift to give to whom, and when to burn candles under your hand cut wooden Teelichtpyramide. If this store doesn’t get you in the mood, we don’t know what does.

What about you?

Do you feel that your brand should be thinking about creating an offline experience as well? Here’s what we’ve seen: it does not always work out well (read this peace in het Financieele Dagblad about the CEO of toy store Intertoys promising escape rooms and karaoke rooms in all its stores, to great surprise of all the franchise holders who were not having the square meters available for such ideas).

Here’s a few tips from us:

  1. Stick to your brand. No in store DJ when you’re not selling music. No espresso corner when you sell kids clothing. Create an experience that fits your brand.
  2. Be unique. A glass of prosecco for people trying on a new pair of shoes is not.
  3. Good service is more important than having an experience. Meaning: good service can be the experience.
  4. Better than having a small corner with your unique experience in every store, it is worth creating one dedicated flagship experience store.

Do you want to know more about what FSG does, and what we can do for your company? Read more about us here, or contact us here.

Wir haben 6 Arbeitsplätze in Kreuzberg frei

Berlin – Das Büro Fingerspitzengefühl am Mehringdamm in Berlin verfügt ab dem 1. September 2019 über mehrere Arbeitsplätze.

Möchtest Du – wie wir – an einem coolen Ort in Berlin arbeiten, in einem Büro, in dem Du Besprechungs- und Meetingräume, Küche, Sitzecke und Innenhof nutzen kannst? Unser Büro am Mehringdamm 34 in Kreuzberg (neben Mustafa’s Gemüsekebap und Curry 36) hat ab dem 1. September 2019 sechs Arbeitsplätze frei. Ideal für Selbständige oder Start-ups. Mietvertrag mindestens 6 Monate.

Du teilst dir das Büro mit den Mitarbeitern von Fingerspitzengefühl.

Meetingraum in unserem Büro.

Bei Interesse senden bitte eine E-Mail an